I know we’re a few news cycles out from the Southwest Airlines debacle over the holidays, but this post from Southwest pilot Larry Lonero titled “What happened to Southwest Airlines?” hit home for me, and I believe it’s important to keep at the forefront of our minds as we move into 2023.
Oooof. I’m sure this situation rings to true to anyone who has ever had to deal with any kind of large and flailing system, whether it’s an airline, cell phone carrier, car rental company, hospital, health insurance company, public school system, bank, or pretty much any aspect of the government.
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